Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot

Base pay range

$16.50/hr - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist with non-sales functions to support customer order fulfillment, in-store assistance, and administrative services.
• Direct customers to store departments or merchandise and respond to product order status inquiries.
• Maintain cash handling and program compliance as applicable; support operational objectives with attention to detail and time management.
• Collaborate with Associates, vendors, and carriers to ensure smooth store operations.
• Perform duties with minimal supervision while upholding store integrity and customer satisfaction.

• No specific qualifications listed in this description.

• Full-time

• Not Applicable