Customer Support Representative; M​/D​/W

Company Description

Nexi is one of Europe’s leading Pay Tech companies, active in more than 25 countries. We serve over 2 million businesses in brick‑and‑mortem retail, e‑commerce, and omnichannel commerce, providing intuitive, fully digitalized processes for a positive shopping experience all the way to checkout—supporting large marketplace providers as well as local SMEs. Grown as an innovation network from Europe’s leading national payment companies, Nexi in Switzerland has its roots in the established and experienced payment service provider Nets (formed by the merger of Concardis and CCV).

TRM 2nd Level Support Specialist

Full‑time

• 2nd Level Customer Support:
  Proactive and high‑quality assistance for our customers with all products via phone and on‑site
• 2nd Level Ticket Management using various tools (phone, email, video conference, etc.)
• Installations and repairs of products at the customer’s location
• Customer consultations
• Direct and active collaboration and support for other teams within the department
• Various administrative tasks (mail, parcel shipping, inbox processing, etc.)
• Special mandates related to the company’s general activities
• Saturday on‑call duty

• Completed technical training or equivalent qualification
• Excellent communication skills
• Independent working style and strong customer orientation
• Good IT knowledge
• Languages:
  
  German: very good / English: good / Any other language is an advantage

• 6 weeks of vacation
• Driver’s license category B
• Company‑provided notebook
• Employer covers daily sickness allowance insurance
• Various employee discounts
• Contribution to public transportation costs
• Comfortable office with modern infrastructure
• Home office possible in agreement with the team leader

Please send us your complete application documents (cover letter, CV, and work certificates). We look forward to your application!