Floor Leader-Fresno Fashion

Overview

Full Time Floor Leader – Fresno Fashion Fair

Position:
Full Time Floor Leader

Weekly: 30-39 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions to ensure exceptional customer experience, a motivated staff, and operational excellence.

Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and surpass their goals. You will foster a culture of positivity to create a productive and enjoyable work environment, resulting in happy customers and employees.

The Floor Leader role focuses on improving store performance and customer experience.

• Driving Sales: Utilize the Store Force dashboard results to coach the sales team and adjust the shop floor structure to meet and exceed sales goals. Take ownership for results and grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team.
• Customer
  
  Experience:
  
  Lead by example in delivering a world-class customer experience, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster excellence in customer service to drive sales and build loyalty.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through in-store activity and community engagement.
• Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance and support team growth. Lead by example and seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives on DEIB, foster belonging, promote teamwork, and recognize each employee's contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, opening/closing the register, reconciling cash drawers, preparing deposits, and securing the store daily. Take deposits to the bank as required at your location.
• Time and Attendance: Lead by example in attendance and punctuality; monitor breaks and store communications to keep the team informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices, support inventory tasks, and use Visual Merchandising guidelines to adjust displays based on sales to improve the customer experience.
• Policies and Procedures: Support management to keep the store compliant with standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in customer service and sales
• Experience with cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Pay: Fresno Fashion Fair Pay

$19.80 USD

Indigenous territory acknowledgment: Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, with many diverse First Nations, Inuit and Métis peoples. Our reconciliation efforts are guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We acknowledge that staff and customers are guests on this land and act to repair past harm together with Indigenous communities.