Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 5459)

Join Game Stop as a Full Time Assistant Store Manager (Store 5459).

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone.

• Provide best‑in‑class guest service: promptly greet guests, respond to guest questions and concerns, assist with gameplay needs, inform about promotions, recommend additional items, apply selling behaviors throughout each transaction, and thank every guest.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and returns using the Point‑of‑Sale (POS) computer system.
• Respond to guest comments or questions in person or on the phone; answer calls courteously and professionally.
• Promote Game Stop’s unique guest benefits, including new title reservations, trade‑in, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training associates in all aspects of job responsibilities.
• Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance.
• Provide timely recognition and feedback to all associates; record written feedback in Workday or HR system.
• Ensure all associates have completed onboarding, job training, and compliance training before opening or closing a shift.
• In partnership with the Store Manager, schedule associates and supervise staffing levels.
• Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control, loss prevention practices, and bank deposit procedures.
• Support the store team in meeting and exceeding sales, profit, and shrink goals.
• Perform inventory counts, stock/restock merchandise, and organize products on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately.
• Verify shipments for discrepancies and record any discrepancies in the POS system.
• Process defectives and recalls accurately and promptly.
• Maintain awareness of associate and guest safety; report injuries promptly.
• Assist in maintaining store records/files in a neat and organized manner.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies, procedures, and the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and within a team to perform tasks timely.
• Meet associate performance expectations including attendance, appearance, safety, and respectful workplace.
• Operate POS computer…