Sales Lead, Retail, Retail Sales

Overview

Join to apply for the Sales Lead - Soma role at Soma
.

Come lead with us at 768 W Shaw Ave, Ste 105, Fresno, CA.

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve targets.
• Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models selling techniques and product knowledge to customers; recommends merchandise selections or helps locate merchandise based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobe recommendations.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback for associate performance appraisals and evaluations.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Trust, Engagement, and High Performance.
• Manages Complexity – makes sense of complex information to solve problems.
• Plans and Aligns – prioritizes work to meet commitments with organizational goals.
• Organizational Savvy – navigates policy, process, and people dynamics.
• Courage – addresses difficult issues and communicates what needs to be said.

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Ability to stand and maneuver on sales floor and stockroom, operate register, lift and carry up to 50 pounds, hand/fold merchandise, climb, reach, push/pull
• Regular attendance is essential to ensure adequate coverage
• Ability to work a flexible schedule, including nights, weekends, and holidays

Wage
:
The wage range for this position is $17.50 to $21.90. Successful candidates’ wage rates will be determined based on their qualifications.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Part-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

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Soma is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.