Program Manager II

Position Summary

To administer and monitor all aspects of the daily operation of the program and to ensure that the goals and objectives for each client enrolled in the program are addressed through the delivery of quality services/case management. Uphold the company philosophy of the Basic Principles of a Collaborative Workplace and Shift Happens.

• Always follows and commits to through knowledge and consistent implementation of The Arc's policies and procedures. Personally, models for all staff the importance of policies.
• Participates in formulating the annual budget with the Director of Finance and the Director of Programs and monitors the financial stability of the program thru monthly profit/loss reports.
• Responsible for tracking all program expenditures of agency funds, to include petty cash and credit card purchases. Turns in report and receipts on a monthly basis.
• Approves all other purchases electronically in a timely manner.
• Responsible for interviewing, hiring, coaching, and terminating staff as needed with the approval of the Director of Programs and HR director.
• Completes 90 day onboarding of Life Skill Coaches and 90 day evaluations and/or yearly evaluations.
• Addresses and consistently documents staff performance issues.
• Responsible for modeling and training for staff on company philosophies of the Basic Principles of a Collaborative Workplace, Arc Covenant and Shift Happens.
• Completes 10-15% quality control review of services of alternative services for all clients to ensure proper client interactive training is performed by staff.
• Will be required to provide direct service duties as needed in order to meet the needs of the clients.
• Oversees online curriculum for alternative services for all clients including their assigned day of remote learning.
• Ensures open and consistent communication between the program and all outside stakeholders, i.e. families, funding agency, employers, care providers, etc.
• Responsible for the purchase, use/implementation, maintenance, evaluation for replacement of program equipment, supplies for use staff to meet client’s goals and objectives.
• Responsible for the development of engaging curriculum and quarterly review of its relevance, for use by the staff to meet client’s goals and objectives.
• Re-arranges classroom/vehicle assignments for both staff and clients as necessary.
• Insures all employees and clients are following safety protocols.

• Bachelor's Degree from an accredited college or university; and one to two years related experience; or equivalent combination of education and experience.
• Two to three years of management/supervisory experience is required.
• Position requires experience with computers software such as:
  Windows, Word and Excel.

• Must possess valid California Driver's License, reliable transportation, auto insurance, and good driving record.
• Current Standard First Aid and CPR certificates.

• Mid-Senior level

• Full-time

• Project Management and Information Technology

• Consumer Services