Manager - Enhanced Care Management

Job Summary

The Manager – Enhance Care Management – (ECM Manager) oversees implementing and coordinating Enhanced Care Management (ECM) services. This role includes supervising a team of care managers, ensuring they effectively conduct assessments, develop individualized service plans, and connect clients with appropriate clinical and non‑clinical services. The Supervisor also facilitates communication and collaboration among staff, stakeholders, and community resources, aligning the team's efforts with organizational goals and compliance standards.

Additionally, they monitor program performance, promote best practices in care coordination, and advocate for the needs of the populations served, ensuring high‑quality, family‑centered care delivery.

• Responsible for the day‑to‑day oversight and operations of the program and staff, including but not limited to ensuring all program deliverables are met and productivity is maintained.
• Provide guidance and support to ensure effective case management to the assigned staff members.
• Responsible for reviewing and managing all staff requests for time off and for adjustments and final approval of timecards per pay period.
• Responsible for hiring, mentoring, and motivating staff and determining whether staff do not meet the necessary expectations. HR must approve all disciplinary actions.
• Knowledge and understanding of the Manage Care Plan Contracts, ensuring that all outcomes are tracked and reported.
• Works closely with a Data Management Specialist to analyze program data and incorporate program changes to improve programming as needed.
• Ensure that the assigned project/program outcomes are met, delivered on time, and within the agreed‑upon scope and budget.
• Supports and promotes the mission, vision, and value of the EPU.
• Ensure the team conducts thorough client needs assessments and develops strength‑based individualized care plans tailored to each member.
• Facilitate coordinating appropriate behavioral health services and resources for clients, working closely with community providers and other relevant entities.
• Provide training and professional development opportunities for care managers to enhance their care coordination and client engagement skills.
• Evaluate the effectiveness of care management services by tracking outcomes, gathering feedback, and implementing necessary improvements.
• Maintain, manage, and process family/client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• Maintain necessary lines of communication with a multidisciplinary team, leadership, and external partners to promote collaboration and address any challenges.
• Attend and contribute to relevant meetings, including internal team discussions and community coalition gatherings, to represent the care management program.
• Collaborate with leadership to set program goals and objectives that align with the organization’s strategic initiatives and enhance service delivery.
• Facilitate personnel and team’s timely attendance to work or appropriately process absences, including requests for leave or time off.
• Performs other duties as assigned by the Sr. Manager, program director, and/or President/CEO.

Education: Must have a bachelor’s degree, preferably in the areas of psychology, special education, public health, social work, or a closely related field. May consider an individual with a high school diploma and 5+ years of work experience as a supervisor in lieu of education.

Skills: Must have strong written and verbal communication skills, collaborative, organizational skills, goal setting, multi‑tasking, written comprehension, listening skills, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgment, logic skills, and self‑confident.

• 2+ years’ experience in care management, behavioral health, supervisory/leadership role, working with complex cases, or other related expertise.
• 2+ years’…