DeNovo Financial Center Manager - Fresno, CA

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As a De Novo Financial Center Manager (DFCM), you are responsible for representing Fifth Third Bank within the communities we serve to create a positive brand perception and actively engage to build relationships inside and outside the walls of the financial center. Maintain a business development mindset spending a minimum of 3‑5 hours per week on activities within the community to attract and grow a robust customer base.

Coach, lead by example, and enable the team to continuously develop in role while leveraging our consultative sales and service model to provide an excellent customer experience. Work as a team to build, increase, and strengthen the financial center book of business. Include One Bank partners as part of hosting financial and community events while also giving direction and oversight to sales and service support, daily operations, staffing needs, etc.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent Fifth Third Bank, helping to optimize the branch network based on location share, branch promotion, and networking with potential new customers.
• Develop a business plan that focuses on local centers of influence that you intend to build relationships with, detailing how you will implement the plan, and measuring the strength of the partnership to drive new customer business.
• Provide customer services for businesses and the community, including completing customer needs assessments, meeting quality standards for services, and evaluating customer satisfaction.
• Lead activities that benefit the communities we serve. Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions.
• Grow and deepen consumer and small‑business customer relationships by providing a memorable customer experience.
• Demonstrate and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide, and lead the team, focusing on next‑gen experiences and the De Novo Business Development Model.
• Deliver exceptional customer experience through coaching and equipping the team on how to navigate the use of tech tables, tablets, relaxed seating, and free‑flowing transaction booths to promote customer comfort with the financial business.
• Deliver an integrated book‑of‑business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Responsible for sourcing, developing, coaching, and leading a team that reinforces our core values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected of every employee.

Provides employees timely, candid, and constructive feedback; assists in the development of employees to their full potential and provides challenging opportunities that enhance career growth; recognizes and rewards employees for accomplishments. Assists in developing an appropriate talent pool to ensure adequate bench strength and succession planning.

• College degree or two or more years of…