Service Center Manager

Job Description

Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.

Responsibilities

• Approve and issue station drafts.

• Apply contractual labor rules to applicable employees and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process.

• Purchase office and dock supplies for the terminal.

• Represent company at grievance hearings, as necessary.

• Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff.

• Work in a team setting to accomplish department goals.

• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions.

• Perform administrative functions including invoice review and approval, terminal expenses and collections, and timecard approval.

• Make sales calls, manage a sales territory, and develop and grow profitable business.

• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management.

• Ensure security, maintenance, and upkeep of terminal facility.

• Address issues involving customer relations and/or other ABF service centers.

• Conduct annual terminal self-audit.

• Maintain a positive attitude in a highly intense environment.

• Hire and develop relationships with outside vendors.

• Other duties and projects, as assigned.

• Work with District Sales Manager to monitor and grow sales and market share.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• 5 years experience in field operations management and/or sales, required

Computer

Skills:

• Proficient in Microsoft Office Suite.

Competencies:

• Customer Focus

• Decision Making and Critical Thinking

• Managing Multiple Priorities

• Performance Management

• Service Center Operation and Maintenance

• Service Excellence

• Staffing, Hiring, Selection

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Frequent (75% or more)

Compensation:

• This is a salary position paid biweekly.

• Variable compensation is included.

About Us

ABF Freight®, an Arc Best® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

In accordance with the California Equal Pay for Equal Work Act, the starting pay for this position $90,000.00 to $ per year based on experience.

An Equal Opportunity Employer including Vet/Disability