Operations Management Trainee

Job Description

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. The trainee works cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This fast-paced program touches every aspect of the business unit and equips you with industry knowledge, skills, and resources to develop your operations and fleet maintenance background. We allow you to carve out your own career path and promote from within based on performance.

The ideal progression path is Operations Supervisor.

Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train!

Education
:
Completed 4-year college degree required.

Location
:
Fresno, CA

Schedule
:
Monday - Friday, 2:00am to 10:30pm (subject to change during program)

Compensation
:
Paid weekly, salaried, $65,000 base (internal equity).

Benefits
:
Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k).

• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

• Relocation within the business unit at the conclusion of the training program is required.
• Perform other duties as assigned.

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills; excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.

• Bachelor's Degree (required).
• 1 year or more in customer service with issue resolution experience (preferred).
• Strong PC knowledge and skills including spreadsheet and word processing software packages (required).
• Basic understanding of Business Finance, controls and metrics (required).

The compensation offered may be influenced by a variety of factors. The position is eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Ryder will only communicate with an applicant directly from a  email address and will never conduct an interview online through a chat type forum, messaging app, or via an online questionnaire. Ryder will never ask for payment or banking details and will never solicit personal information outside of the formal submitted application through  For questions regarding the application process, contact  or .