Club Service Attendant

Job Summary

Primary responsibility is to perform and oversee the servicing, repair and maintenance operations for all building and equipment related to the club. Position will service all areas of the club to improve janitorial / facility maintenance through servicing, education, and guidance of the janitorial / club staff.

• Facilities Department Standard Operating Procedures
  • Executes club inspections as directed by Corp Facilities Department to ensure clubs are maintained per corporate standards, all preventative maintenance measures are being performed, and all protocols are in place to ensure a safe work environment is maintained
  • Provides feedback to General Managers (GM) to ensure expectations are clear and any maintenance deficiencies are addressed
  • Schedules all services / tasks with the GM as requested by AMT
  • Partners with AMT and New Club Development (NCD) to attend New Club walk-throughs ensuring all areas of facility maintenance / services are understood and addressed in advance of new club opening
  • Review results of inspections to identify training opportunities, outliers, or any trends requiring follow-up.
• Assist Club Manager
  • Train new Club Managers on approved Facility Training Programs
  • Provides and trains Club Manager on daily tasks required to ensure proper management of the Club Service Attendant position
  • Communicates with Club Manager on all facility service programs
  • Ensures that the Open Wrench System is utilized as a management tool
• General Management
  • Provides general direction and technical expertise to other janitorial and club team members to ensure all basic facilities department responsibilities are addressed
  • Schedule CSA weekly activities within the allotted time approved by the GM to servicing club equipment and systems
  • Partners with AMT to ensure scheduling is approved and communicated to GM and RDO
  • Hosts regular meetings and/or training sessions to relay Facilities Dept information and/or provide new or updated training when applicable
  • Attend weekly conference call with AMT to maintain alignment between Corp updates and expectations and CSA
• Training and Development
  • Performs hands on training for club janitorial partners following the Corp provided chemical and safety training
  • Coordinates any vendor-sponsored training programs
  • Partner with AMT as needed to address specific training opportunities
  • Partners with Corp Facilities Team to ensure all CSA's maintain required training certifications based on club amenities and local requirements.
• Oversee all special projects to ensure scopes of work and vendor quotes are appropriate to address project objective
  • Schedule vendors to support special projects as needed
  • Ensure vendors are held accountable to execute projects completely
  • Execute in-house projects when appropriate
  • Communicate with GM and AMT to ensure alignment with planned scopes of work and timing
• Open Wrench and Work Order Management
  • Review and management of Work Orders in the Open Wrench System.
  • Support AMT by loading, reviewing, and closing work orders
  • Execute monthly club audit utilizing GO CANVAS

• Must possess knowledge of janitorial servicing and maintenance
• Must possess strong interpersonal, motivational, communication, organizational, and training skills
• Must be a problem solver and be able to provide guidance to club team members
• Must be organized and able to handle a multi-task environment
• Must have a high level of professionalism, honesty, integrity, and an excellent work ethic
• Diligence and a strong understanding of liability issues, general safety, and personal and/or public injury related to satisfactory completion of the above listed duties a must.
• Must be able to use CMMS Open Wrench Application as well as web-based applications and the internet
• Must be able to use and service hand tools, power tools, and ladders

• GED or High School
• Must complete all onboarding training
• Must complete all Crunch approved training as provided by the assigned Area Maintenance Technician

• Minimum of 2 years' experience working in facilities / janitorial maintenance
• Minimum of 1-year previous operations/maintenance experience
• Minimum of 1-year previous experience in janitorial maintenance
• Prior experience in facilities maintenance in a health club or retail environment

• Duties may include physical effort, including the ability to lift a minimum of 50 lbs., bending, squatting, reaching, or being on feet for long periods of time
• Duties include exposure to maintenance chemicals, cleaning supplies, and periodic grease/oil from cardiovascular equipment
• Must maintain suitable transportation
• Must maintain a company provided, basic tool set (as listed) and inventory it monthly
• Must report to work in a Crunch Fitness approved uniform

• Job may require travel to a nearby club

• General knowledge of HVAC, plumbing and/or electrical…