Front Desk Assistant​/Care Coordinator

Overview

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major outlets and has 50,000+ 5-star Google reviews, making this an ideal career for any hard-working Care Coordinator who enjoys helping patients through life-changing procedures.

• Pay: $20-$40 per hour
• Base pay: $20-$25 per hour
• Up to $2,000 monthly bonuses (averaging roughly $12 per hour)
• Up to $2,000 quarterly bonuses (averaging roughly $4 per hour)
• Benefits: comprehensive health, dental, vision, life insurance, short and long-term disability, 401(k) with employer match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program

The Care Coordinator is patient-focused and dedicated to ensuring patients have a seamless experience while in the office. Responsibilities include greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.

• Live company core values
• Greet and welcome patients
• Cultivate a positive and welcoming environment
• Communicate well with other team members to provide seamless patient care
• Manage appointments and scheduling
• Handle billing and payment processing
• Provide general administrative support
• Actively gather patient reviews
• Build strong patient relationships
• Attend daily huddles
• Collaborate with the team to achieve shared goals

• BLS certification
• Strong interpersonal skills
• Warm and empathetic
• Team oriented
• Sales-oriented
• Results-focused
• Adaptable

• Morning routine:
  Prepare the office for the day, attend the morning huddle, review the day's schedule and priorities, and prepare for special requests or concerns.
• Patient interactions:
  Greet patients warmly, schedule and reschedule appointments to ensure optimal patient flow.
• Billing and payments:
  Process payments, answer billing questions, address concerns.
• Administrative support:
  Handle filing, scanning, and data entry.
• Patient engagement:
  Seek patient feedback and encourage online reviews; explain treatment plans, procedures, and financing options.
• Team collaboration:
  Participate in daily huddles and work with doctors, dental assistants, and sales consultants.
• End-of-day tasks:
  Review the schedule for the next day, prepare accordingly, and ensure the office is ready for the next day.