Medical Assistant; Behavioral Health

Medical Assistant (Behavioral Health) – United Health Centers

Join to apply for the Medical Assistant (Behavioral Health) role at United Health Centers
. We are recruiting for a Behavioral Health Medical Assistant (MA) to join our team in one of our state‑of‑the‑art health centers. Consider joining to leave a lasting impact in your local community as our Medical Assistants can look forward to rewarding benefits and a supportive work environment.

Experienced Medical Assistants and/or new Medical Assistant graduates are welcomed!

The Behavioral Health Medical Assistant will function as a member of the behavioral health department and will assist in identifying gaps in care. They will work primarily with the Psychiatric team, collaborating specifically with patient’s primary care provider, behavioral health provider, and department case manager, in order to assist with any medication management tasks. They are responsible for coordinating and supporting Behavioral Health and Medical services at all UHC sites by conducting coordination in care activities, providing direct patient care, and initiating any referrals internally or externally.

• Escorts patients to the tele‑psychiatry exam room, administers Outcome Measures (Audit‑C, PHQ‑9, GAD‑7, DAST, and CAGE), measures and records vitals, in order to facilitate visit with psychiatric team.
• Performs administrative responsibilities, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow‑up appointments.
• Identifies any Behavioral Health gaps in care, and any quality metrics that need to be met by reviewing patient’s historical electronic medical record.
• Participates in regularly scheduled caseload consultation with team care including Primary Care, Behavioral Health Provider and/or Psychiatrist.
• Facilitates patient engagement and follow up in care with Behavioral Health and/or Tele‑psychiatry.
• Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment).
• Is responsible for appointment follow through and follow up, will track and document no shows for appointments.
• Assists with any additional documentation or requirements as they relate to patient’s prescriptions (i.e., TARS, Prior Authorizations), Assists patients with any medication concerns/requests.
• Maintain patient confidentiality in accordance to department policy and HIPAA guidelines.
• Assists with and triages crisis calls if no Behavioral Health Provider is available.
• Attend and participate in required meetings, training and educational programs.
• Perform other functions as directed by the Director of Behavioral Health.

• High School graduate or GED.
• Completed training program in Medical Assisting from Accredited College.

• Possess a valid Lifesaving certificate.

• Minimum 2 years of experience in a health care setting, preferably in a Federally Qualified Health Center.
• Previous experience working in Behavioral Health Department.

• Bilingual (English/Spanish) required.
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player.
• Customer‑service oriented.
• Strong computer skills.
• Familiar with adult learning and general training techniques.
• Positive professional insight.
• Flexibility and dependability.
• Demonstrated good problem‑solving skills; sound judgment.
• Effective leadership/supervisory skills.
• Modern office practices and procedures including email.
• Intermediate computer skills.
• Attention to detail and excellent follow‑through on work tasks.
• Able to handle multiple tasks simultaneously.

The pay range for this non‑exempt position starts at $21 an hour. We also consider higher pay for Registered Medical Assistants (RMA) starting at $23.10 an hour. Our salaries depend on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost.
• Paid time off and paid holidays.
• 401k plan with matching contribution.
• Educational Assistance.
• Employee discounts and more!

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care