Case Manager

Location: Fresno - 119 N Calaveras - Fresno, CA 93701

Salary Range: $26.00 - $26.00 Hourly

Education Level: High School

Category: Nonprofit - Social Services

Person in this position will be primarily responsible for a caseload of United States Armed Forces Veterans or Service Members who have been homeless and have experienced problems related to substance abuse and/or mental health issues. This person is responsible for case management activities including linking veterans with services inside the Veterans Administration and in the community, case record management, supportive counseling, and facilitating psycho-educational groups.

Person may be called upon to conduct screenings, complete intake assessments, monitor program process and intervene as necessary. Essential job functions include those listed below and other duties may be assigned as needed.

• Serve as an active part of the San Joaquin Valley Veterans (SJVV) case management team and carry out all required responsibilities as needed.
• Manage a caseload of participants.
• Create individual plans per the Veteran’s Plaza handbook phases, monitor and update plan weekly, and have exit plans per client.
• Work with case managers at SJVV for supportive services.
• Participate in clinical staffing decisions regarding current strengths and resources and the need for additional resources.
• Conduct assessments and coordinate referrals and placements of eligible clients to appropriate programs and facilities.
• Educate and refer individuals to community agencies and businesses that appropriately address needs for food, shelter, clothing, employment, transportation, etc.
• Assist residents with establishing or re-establishing support systems within their community.
• Act as advocate on behalf of the resident to improve access to needed community services.
• Practice, conduct and improve upon current curriculum including house meetings, Life Skills groups, money management and parenting classes.
• Prepare Per Diem billing for VA and work closely with Project Liaison at VA Homeless Office.
• Coordinate and partner with community resources to promote the wellbeing of the women veterans (i.e., West Care, Fresno County, VA, Vet Center, FMCoC).
• Provide supportive counseling to residents through one to one and group meetings.
• Maintain facility within safety codes, food supply, furnishings; create atmosphere of learning and empowerment Ensure resident safety and wellbeing and monitor that resident needs are being met.
• Administer urine testing for drug/alcohol levels and report results to Director and VA Project Liaison.
• Complete documentation of services on provided forms in a timely manner.
• Provide input into the patient’s treatment needs and disposition.
• Develop and maintain working knowledge of available community resources and act as liaison.
• Assist other West Care staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community. Promote "Veteran’s Plaza" into the veteran community through various resources such as public speaking, websites, articles, emails, and personal networking.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of West Care Foundation; and
• Perform all other duties as assigned.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to work collaboratively with others in a manner that is pleasant and professional.
• Ability to work well in a team environment.
• Ability to exercise good judgment and discretion.
• Ability to operate and document in Microsoft Word, Excel and Outlook program formats.
• Ability to respond as needed to crisis situations in an efficient manner.
• Ability to complete work tasks within scheduled work hours.
• Demonstrated ability to work with the client
• Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of West Care services.
• Adherence to the highest…