Supervisor of Tissue Recovery

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The Supervisor, Recovery Services is integral to providing leadership and continuity of recovery services operations in a 24x7x365 department and for maintaining a high quality of service at all times to ensure all donor potential is maximized. He/she is responsible for assisting and providing personnel management, including but not limited to: recruitment, succession planning, performance reviews, time and attendance reporting, training and call schedule support.

He/she provides input into policy development, process improvement, and other organizational decisions.

• Provides daily oversight of organ and tissue recovery services activity in order to ensure allocation, recovery coordination, and graft utilization meet regulatory requirements, maintain consistently high standards for surgical recovery of organs and tissues, as well as provide excellent service to donor hospital staff, donor families, transplant centers, transplant recipients and other external donation partners.
• Works to ensure optimal staffing at all times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels.
• Acts as a resource to Recovery Services staff by providing ad hoc assistance on daily organ and tissue activity to ensure donation is maximized and frontline workloads are manageable. Required supervision coverage includes days, nights, weekends, and holidays.
• Provides support, assistance, and resources to DNW management team and Medical Directors.
• Encourages and supports research projects that are undertaken by DNW.
• Supports the work of the Administrator-on-Call (AOC) & Clinical Operations Manager (COM) by providing consistent first-line advice and counsel for issues related to organ and tissue operations and recovery.

• Participates in the development, implementation and updating of DNW policies and procedures as they relate to both organ and tissue operations
• Tracks and trends performance improvement metrics within the department, and, in conjunction with the Recovery Services Manager, implements strategies to improve overall efficiency and performance.
• Implements and monitors initiatives to increase overall productivity and output of the Recovery Services department.
• Ensures that recovery documentation is completed in accordance with DNW, partner SOP’s and industry standards/expectations.
• Participates in the development of the strategic plan and effectively implements strategies within the Recovery Services department.
• Activates the occurrence reporting system, investigates and performs root cause analyses, as necessary.
• Implements strategies to increase communication, develop trust and intra-departmental collaboration; works to integrate frontline talent.
• In conjunction with:
  Medical Director, AOC, COM, and Regional Teams, participates in recovery suitability discussions and assesses cases for challenges and anticipated outcomes.
• Educators, participates in and evaluates the effectiveness of professional education activities related to performance improvement, process improvement and implements strategies to increase graft utilization and customer satisfaction.
• Operations and Recovery Leadership, reviews organ and tissue suitability, allocation and recovery activity to identify successful areas and develops action plans to address opportunities for improvement.
• Process Improvement Department, identifies actual and potential obstacles: collects and analyzes data, establishes facts and draws valid conclusions. Works to implement needed changes and monitors for effectiveness.
• Materials Management, provides feedback regarding supplies and equipment needs, oversight to inventory levels, supports the electronic supply…