Case Manager

Position Summary

Person in this position will be responsible for the case management of clients enrolled in the Adult Reentry Rental Assistance program. The Case Manager will utilize the Housing First approach to the delivery of its Warm Hand-Off Reentry services to formerly incarcerated individuals who are experiencing or are at imminent risk of homelessness in an effort to break the cycle of homelessness and incarceration.

The services provided will assist in reintroducing formerly incarcerated individuals, including serious and violent offenders, back to their respective communities, family systems and other positive supports. This will include arrangement, coordination, monitoring, and delivery of services related to meeting the housing needs of the participant and helping them obtain housing stability. Essential Job Functions include but not limited to those listed below.

• Provide case management services to a caseload of participants, up to 20-25 at a time.
• Serve as an active part of the Housing team and carry out all required responsibilities as needed.
• Intake and assessment of incoming participants to determine eligibility and appropriate services.
• Manage of a caseload of homeless participants including maintenance of client files, development of services plans, and tracking pertinent data.
• Make referrals and appointments with appropriate agency, services including but not limited to health care providers, employment offices, substance and mental health treatment programs, public assistance, and other mainstream services.
• Assist clients in locating safe and stable housing.
• Build and maintain relationships with property managers and owners.
• Maintain client files according to company policy and contract requirements.
• Heavy documentation;
  Homeless Management Information System and West Care’s Clinical Data System.
• Provide daily, weekly, and monthly reports as requested.
• Assist and monitor data collection and statistical reporting and complete Quality Improvement reports as requested.
• Develop and maintain relationships with referring and supporting agencies and represent the agency at various community meetings as requested.
• Provide follow up after housing to insure client stability and successful outcomes.
• Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of West Care Foundation.
• Other relevant duties as assigned.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to establish relationships with Veteran, health care teams, and community service providers
• Ability to exercise good judgment and discretion.
• Ability to operate a computer and complete documents in Microsoft Word program formats with strong knowledge of Excel or the ability to learn.
• Ability to respond as needed to crisis situations in an efficient manner.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be able to successfully obtain and maintain a criminal background clearance
• Valid driver’s license and ability to obtain and maintain West Care’s vehicle insurance is required; and
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.

• A minimum of four (4) years supervisory experience with knowledge of program performance indicators is preferred.
• Demonstrate knowledge of target population and housing services including three (3) years’ experience working with the homeless population, substance users and or mental health care systems.
• Management and administrative experience and capabilities.
• Graduation from an accredited four-year college with a degree in Addiction Counseling, Counseling, Social Work, Psychology, or a related field is preferred.
• High School Diploma or equivalent is required.

• Not applicable for this position.

• Work is primarily performed in an office setting; and
• Some outdoor activities may be required.