Fraud Manager

About FFB

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top‑notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

• 2024 & 2025 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
• Ranked #1 on American Banker’s Top 20 Publicly Traded Banks under $2 Billion in assets for 2024 (noted in Q2 & Q3 2025 reports).
• Ranked by S&P Global as a top 35 best performing U.S. community bank (under $3B in assets) based on 2024 results.
• Named among the OTCQX Best 50 Companies for 2024.

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close‑Knit work culture that encourages growth
• Opportunities to participate in community networking events
• Benefits package
• Medical/Dental/Vision
• Life insurance
• Paid vacation
• 401(k) retirement plan
• Training & development
• Tuition reimbursement
• Employee assistance program
• Internal job posting & referral program

• Teamwork – We collaborate, hold each other accountable, and win together.
• Relationship – We are trustworthy, transparent, and respectful.
• Authentic – We are humble, vulnerable, and we speak up.
• Commitment – We are owners…be hungry, responsive, and have a sense of urgency.

The Fraud Manager leads FFB Bank’s enterprise‑wide Fraud Program, providing strategic oversight of fraud prevention, detection, and investigations. Reporting to senior leadership, the role manages the Fraud Operations team and collaborates with internal partners, external stakeholders, and clients to ensure effective risk mitigation. This position drives strategic initiatives, strengthens cross‑functional communication, and promotes operational excellence across the organization.

• Contributes to process improvement by identifying inefficiencies and offering solutions within workflows.
• Drives team performance by setting clear goals, monitoring results, and implementing strategies to exceed targets.
• Supervises, coaches, and develops staff including conducting performance evaluations, taking corrective action and providing ongoing feedback and mentorship.
• Collaborates with senior leadership and cross‑functional teams to support company initiatives and strategic objectives.
• Leads the Fraud Operations team while cultivating a culture of teamwork, open communication, accountability, and service excellence.
• Oversees all fraud‑related services offered across FFB to ensure effective and consistent delivery.
• Coaches and develops staff to support high performance, continuous learning, and professional growth.
• Ensures team members are trained, evaluated, and motivated to deliver progressive and effective fraud mitigation.
• Oversees fraud detection, prevention, and mitigation activities across multiple FFB business lines, ensuring alignment with FFB policies, regulatory requirements, and industry best practices.
• Enhances fraud analytics tools, processes, and reporting to strengthen identification of emerging risks and improve organizational awareness.
• Conducts ongoing assessments of fraud and money‑laundering risks, maintaining bi‑annual fraud risk assessments and producing annual program reports for senior leadership.
• Recommends strategic enhancements to strengthen FFB’s overall Fraud and Financial Risk program.
• Leads investigations and works cross‑functionally with Central Operations, Branch Operations, Merchant Services, BSA/AML, Compliance, Enterprise Risk Management (ERM), and other FFB departments.
• Coordinates directly with clients to quickly, accurately, and professionally resolve fraud matters while providing clear communication and a positive client experience.
• Serves as a primary liaison with law enforcement agencies and external partners, supporting cases and facilitating…