Senior Customer Assistance Representative - Fresno, CA

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is a large, privately owned automotive rental and leasing company in North America. We are hiring now and working toward a shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: 4880 N Blackstone Ave Fresno, CA 93726

This is a part time position that pays $19.00 / hour

We offer:

• Employee discount
• Retirement savings plan
• Training and development

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties as assigned

• Equal Opportunity Employer/Disability/Veterans
• Must be at least 18 years old
• Must have at least 1 year prior customer service experience in a retail environment
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must not have interviewed with Enterprise Mobility brands in the last 12 months.
• Apart from religious observation, must be able to work the following schedule(s):
  Monday - 8:00 am to 12:00 pm, Wednesday - 9:00 am to 1:00 pm, Friday - 9:00 am to 6:00 pm, Saturday from 9:00 am - 1:00 pm, and Sunday from 9:00 am - 1:00 pm.

We are hiring now for immediate openings.