Dispatcher​/CSR

Part-Time Dispatcher / Outbound Scheduler

HVAC & Plumbing Services

Job Type: Part-Time
Schedule: Flexible hours (including some evenings/weekends as needed)

We are seeking a reliable and organized Part-Time Dispatcher / Outbound Coordinator to support our HVAC and Plumbing operations. This role is critical to daily success and requires someone who can confidently handle inbound and outbound calls, schedule and dispatch technicians efficiently, and provide excellent customer service.

The ideal candidate is detail-oriented, comfortable multitasking, and communicates clearly with both customers and technicians.

Dispatching & Scheduling

• Schedule, dispatch, and coordinate HVAC and Plumbing service calls

• Optimize technician routes and daily schedules for efficiency

• Monitor job progress and adjust schedules as needed

• Communicate job details clearly to technicians

Outbound Calling

• Make outbound calls to confirm appointments

• Follow up with customers on estimates, unscheduled work, and maintenance plans

• Reach out to past or existing customers for service reminders and promotions

Customer Service

• Answer inbound calls professionally and courteously

• Gather customer information and accurately enter details into the system

• Address basic customer questions and concerns

• Maintain a positive and helpful attitude at all times

Administrative Support

• Update customer records, job notes, and schedules in dispatch software/CRM

• Collect and document call notes accurately

• Support office operations as needed

• Previous dispatching experience (HVAC, plumbing, or home services preferred)

• Strong phone communication and customer service skills

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