Bilingual Client Service Representative

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Description

For more than 60 years, Western Growers Assurance Trust (WGAT) has been providing members of Western Growers, an association representing employers in the agriculture industry, with an affordable health benefit solution to keep their staff and businesses thriving. When you work for WGAT, you will join a team of caring professionals who are committed to serving our clients in a variety of capacities including claims management, customer service, account management, enrollment and eligibility.

Description

For more than 60 years, Western Growers Assurance Trust (WGAT) has been providing members of Western Growers, an association representing employers in the agriculture industry, with an affordable health benefit solution to keep their staff and businesses thriving. When you work for WGAT, you will join a team of caring professionals who are committed to serving our clients in a variety of capacities including claims management, customer service, account management, enrollment and eligibility.

A part of the Western Growers Family of Companies, Western Growers Assurance Trust (WGAT) was founded in 1957 to provide a solution to a need in the agricultural community — a need for employer-sponsored health benefit plans not previously available from commercial health insurance carriers. WGAT is now the largest provider of health benefits for the agriculture industry. The sponsoring organization of WGAT is Western Growers Association, created in 1926 to support the business interests of employers in the agriculture industry.

WGAT’s headquarters is located in Irvine, California.

WGAT’s mission is to deliver value to agriculture-based employer groups by offering robust health plans that meet the needs of a diverse workforce. By working at WGAT, you will join a dedicated team of employees who truly care about offering quality health benefits and excellent customer service to plan participants. If you want to start making a difference working in the health care industry, then apply to WGAT today!

Compensation: $39,208- $55,972 with a rich benefits package that includes profit-sharing.



Job Description Summary

The Client Service Representative I (CTSR) reports directly to the Supervisor of Client Services and is responsible for the enrollment, implementation, and education of Western Growers Assurance Trust (WGAT) and Pinnacle Claims Management. Inc. (PCMI) health benefit plan participants. This position also involves collaborating with third-party vendors related to employee health benefits.

This includes the i nvestigation of problems/issues to determine the source of the problem, evaluation of investigation results, and determination of necessary corrective action for problem/issue resolution using established procedures and protocol. Qualifications

• High School Diploma or equivalent, with 1-3 years of experience in customer service, preferred.
• Fluency in Spanish is required, and the ability to use Spanish for up to 70 % of the time.
• Intermediate knowledge of computer software programs to access and/or update customer records.
• Intermediate knowledge of Word, Excel, Outlook, and PowerPoint.
• Strong verbal and written communication skills in English and Spanish, with the ability to present information clearly in both languages.
• Ability to prioritize tasks and manage time effectively, with excellent follow-up skills.
• Verifiable, clean DMV record and the ability to travel to various locations throughout the U.S. up to 30% of the time.

• Educate newly enrolled and existing plan participants on health plan and ancillary benefits at group’s work site locations, via phone or virtual platforms.
• Conduct group benefits presentations in both English and Spanish for WGAT and PCMI plan participants.
• Interface with third party vendors/providers to communicate and educate them on benefits…