Sponsorship Program Rules Analyst, Merchant Services

Description Who We Are

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top‑notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we’re constantly on the lookout for ambitious and passionate individuals who align with FFB’s vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

• 2024 & 2025
  - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
• 2023 - American Banker - "Top 5" Community Bank in the Country #4
• 2023 - OTCQX - Best 50 Companies #3
• 2023 - 5-star Rating Bauer Financial

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth
• Opportunities to Participate in Community Networking Events
• Benefits Package

• Medical/Dental/Vision
• Life Insurance
• Paid Vacation
• 401(k) Retirement Plan
• Training & Development
• Tuition Reimbursement
• Employee Assistance Program
• Internal Job Posting & Referral Program

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:

• Teamwork – We collaborate, hold each other accountable, and win together.
• Relationship – We are trustworthy, transparent, and respectful.
• Authentic – We are humble, vulnerable, and we speak up.
• Commitment – We are owners…Be hungry, responsive, and have a sense of urgency.

The Sponsorship Program Rules Analyst works closely with the Merchant Services Risk and Underwriting teams, as well as the Bank Compliance team, and is responsible for the day-to-day operations of compliance and risk within the company's merchant and acquiring portfolios. This role requires a robust understanding of the Merchant Acquiring space and it’s direct channel, and will take a strategic approach at how the organization identifies and mitigates risk for our business segment.

• Develops and maintain a comprehensive understanding of all Card Brand rules and network regulations related to Payment Acceptance and risk business line activities. Ensuring Bank is in Card Brand compliance and work to implement recommended best practices.
• Maintains compliance data and reporting on PCI compliance validation progress across the organization for Merchants, Partners, Vendors and Third Parties.
• Communicates with Merchants, ISOs and Card Brands to assist and facilitate resolution of data compromises and security incident response.
• Completes Retro Match Searches.
• Prepares and submit Monthly, quarterly and annual Card Brand reporting.
• Submits ISO and/or merchant registrations as appropriate.
• Assists with Periodic reviews and portfolio oversight as necessary.
• Tracks the status of merchant non‑compliance and follow through to resolution.
• Assists with merchant data compromise and security incident response.
• Provides guidance and respond to daily inquiries from peers and ISO partners.
• Prepares key points for presentation to management pertaining to non‑compliant customers that pose heightened risk to the Bank.
• Maintains accurate and thorough documentation and audit trails of merchant assessments, reports, etc. in a timely manner.
• Provides updates to internal and external staff and partners related to updates and changes to Regulatory and Card Brand rules.
• Ensures Merchant Service Policies and Procedures meet Card Brand rules and regulations.
• Assists with preparation of on‑site…