Service Technician Job Fresno area,California USA,Automotive

JOB DESCRIPTION

JOB TITLE: Service Technician

DEPARTMENT: Service

REPORTS TO: Service Manager / Shop Foreman

SUMMARY: This position is responsible for diagnosing, maintaining, and repairing customer vehicles.

DUTIES AND RESPONSIBILITIES:

Performs maintenance and repair on customer vehicles.
Identifies problems with vehicles uses the diagnostic equipment.
Explains automotive repairs and issues and provides great customer service.
Plans repair procedures uses charts manuals and experience.
Tests the functionality of parts and systems.
Performs basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
Repairs and replaces brake pads, wheel bearings, sensors and other parts.
Performs routine maintenance and general mechanic work on vehicles.
Prepares to get additional certification as needed.
Learns with hands-on training.
Helps keep repair shop clean and organized.
Keeps a professional appearance.
Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Certificates, licenses and registrations required:
Valid Driver's License.
ASE Certifications.
Computer skills required:
Reynolds and Reynolds DMS, Google Workplace (GMAIL, Docs, Sheets, Drive, Meet)
Other skills required:
Automotive and engine repair experience or auto mechanic training required.
Ability to maintain a professional appearance and provide friendly customer service.
Must read, interpret and transcribe data in order to maintain accurate records.
Perform routine maintenance and other tasks in a fast-paced environment.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Acute attention to detail.

COMPETENCIES:

Diversity - Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity;
Promotes a harassment-free environment;
Builds a diverse workforce.
Ethics - Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.
Adaptability - Adapts to changes in the work environment;
Manages competing demands;
Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information;
Collects and researches data;
Uses intuition and experience to complement data;
Designs work flows and procedures.
Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions;
Displays orientation to profitability;
Demonstrates knowledge of market and competition;
Aligns work with strategic goals.
Change Management - Develops workable implementation plans;
Communicates changes effectively;
Builds commitment and overcomes resistance;
Prepares and supports those affected by change;
Monitors transition and evaluates results.
Cost Consciousness - Works within approved budget;
Develops and implements cost saving measures;
Contributes to profits and revenue;
Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.
Delegation - Delegates work assignments;
Matches the responsibility to the person;
Gives authority to work independently;
Sets expectations and monitors delegated activities;
Provides recognition for results.
Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate…


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