Service Technician

JOB DESCRIPTION

JOB TITLE:

Service Technician

DEPARTMENT:
Service

REPORTS TO:

Service Manager / Shop Foreman

SUMMARY:

This position is responsible for diagnosing, maintaining, and repairing customer vehicles.

DUTIES AND RESPONSIBILITIES:

* Performs maintenance and repair on customer vehicles.

* Identifies problems with vehicles uses the diagnostic equipment.

* Explains automotive repairs and issues and provides great customer service.

* Plans repair procedures uses charts manuals and experience.

* Tests the functionality of parts and systems.

* Performs basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.

* Repairs and replaces brake pads, wheel bearings, sensors and other parts.

* Performs routine maintenance and general mechanic work on vehicles.

* Prepares to get additional certification as needed.

* Learns with hands-on training.

* Helps keep repair shop clean and organized.

* Keeps a professional appearance.

* Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

* This job has no supervisory responsibilities.

QUALIFICATIONS:

* High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

* Certificates, licenses and registrations required:

* Valid Driver's License.

* ASE Certifications.

* Computer skills required:
Reynolds and Reynolds DMS, Google Workplace (GMAIL, Docs, Sheets, Drive, Meet)

* Other skills required:

* Automotive and engine repair experience or auto mechanic training required.

* Ability to maintain a professional appearance and provide friendly customer service.

* Must read, interpret and transcribe data in order to maintain accurate records.

* Perform routine maintenance and other tasks in a fast-paced environment.

* Commitment to excellence and high standards.

* Excellent written and oral communication skills.

* Strong organizational, problem-solving, and analytical skills.

* Ability to manage priorities and workflow.

* Acute attention to detail.

COMPETENCIES:

* Diversity - Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity;
Promotes a harassment-free environment;
Builds a diverse workforce.

* Ethics - Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

* Adaptability - Adapts to changes in the work environment;
Manages competing demands;
Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events.

* Analytical - Synthesizes complex or diverse information;
Collects and researches data;
Uses intuition and experience to complement data;
Designs work flows and procedures.

* Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.

* Business Acumen - Understands business implications of decisions;
Displays orientation to profitability;
Demonstrates knowledge of market and competition;
Aligns work with strategic goals.

* Change Management - Develops workable implementation plans;
Communicates changes effectively;
Builds commitment and overcomes resistance;
Prepares and supports those affected by change;
Monitors transition and evaluates results.

* Cost Consciousness - Works within approved budget;
Develops and implements cost saving measures;
Contributes to profits and revenue;
Conserves organizational resources.

* Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

* Delegation - Delegates work assignments;
Matches the responsibility to the person;
Gives authority to work independently;
Sets expectations and monitors delegated activities;
Provides recognition for results.

* Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when…