Shift Lead

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2 days ago Be among the first 25 applicants

$17.00/hr - $20.00/hr

• Open and close the store in the absence of store management, including required systems start‑ups, cash handling, and ensuring floors and stockrooms are ready for the business day.
• Manage back‑door opening for vendor deliveries.
• Process product returns, order voids, customer refunds, cash drops to safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist and coach team members with warehouse and vendor ordering processes, including order exceptions and reverse logistics.
• Register all sales accurately, including scanning errors, price verifications, price modifications, and voids.
• Review and develop displays, including promotional, seasonal, and super‑store structures. Complete reset and revision tasks.
• Maintain accurate inventory counts across stockroom and overstock locations.
• Execute basic department pricing, ensure accurate signage, and comply with pricing regulations.
• Assist with bookkeeping: cash reports, counts, ledgers, bill payments.
• Support maintenance of store appearance, request repairs, and ensure compliance with regulations regarding regulated products.
• Ensure bag checks and compliance, report disciplinary issues and customer complaints.
• Complete special assignments as assigned.

• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members, demonstrating Walgreens service traits such as proactive help, identifying needs, and servicing until satisfied.

• Attend training and complete PPLs requested by Manager.

• Communicate assigned tasks to team members when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Knowledge of store inventory control.
• Qualified applicants with arrest and conviction records may be considered.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Walgreens is an Equal Opportunity Employer, including disability/veterans.

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This role will remain open until filled.