Bus Dispatcher Lead - Transportation Lead Dispatcher

WeDrive

U is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDrive

U operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit  to learn more about our company, clients and career opportunities.

The Lead Dispatcher serves as the primary point of coordination within the dispatch center and acts as the on-shift operational leader. In addition to performing daily dispatching functions, the Lead Dispatcher oversees dispatcher workflow, supports drivers in the field, manages service disruptions, and partners with Operations and Safety leadership to ensure reliable and safe transportation service. This role is responsible for monitoring routes in real time, directing drivers, handling escalations, and ensuring service levels are met.

The Lead Dispatcher will also coach and support dispatch staff, maintain accurate records, and assist management with reporting and operational improvements.

To Be Determined

• Act as the on-duty lead for dispatch operations and provide guidance to dispatch staff
• Monitor service performance and route coverage to ensure on-time service delivery
• Make real-time operational decisions during service disruptions, delays, accidents, or driver call-outs
• Coordinate route coverage and assist with driver reassignments, late pull-outs, and service recovery
• Serve as the escalation point for dispatchers, drivers, and customer service concerns

• Monitor drivers throughout their routes using dispatch and GPS systems
• Communicate specific instructions to drivers regarding passenger pick-ups, drop-offs, and route changes
• Provide real-time problem solving and support to drivers in the field
• Monitor traffic conditions and issue route or service alerts as needed
• Partner with Operations Supervisors and Safety on incidents, breakdowns, and emergencies

• Assist with investigating and resolving customer complaints and service concerns
• Document incidents, service interruptions, and operational issues for vendor and management follow-up
• Support accident/incident reporting procedures and coordinate communication with leadership
• Oversee Lost & Found process and ensure proper documentation and follow-up

• Ensure dispatch logs, reports, and communications are accurate and complete
• Assist management with daily service reports, performance metrics, and operational tracking