Generator Tech

Description About Gen Serve

Gen Serve is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, Gen Serve has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, Gen Serve is rapidly expanding its national footprint as a one-stop shop for generator solutions.

As a Gen Tech 4 at Gen Serve, you will serve as a senior field service expert, providing advanced troubleshooting, diagnostics, repairs, and maintenance on a wide variety of commercial and industrial generator systems. You are expected to lead by example, support junior technicians, and manage complex jobs independently with a high degree of technical skill and professionalism.

• Perform comprehensive troubleshooting and repairs on standby generators, transfer switches, and related equipment (including diesel, natural gas, and propane systems).
• Conduct advanced electrical diagnostics including controls, Isolation/Bypass ATS’s, and ATS logic.
• Handle complex field commissioning of new generator systems.
• Commission new generator systems and controls, ensuring compliance with Gen Serve and industry standards.
• Interpret schematics, wiring diagrams, and technical manuals accurately.
• Perform root‑cause analysis on recurrent system failures and provide permanent solutions.
• Use digital and analog diagnostic tools effectively.
• Document all work performed, including parts used, time on site, and service outcomes.
• Communicate clearly with clients regarding service work, recommendations, and follow‑up.
• Ensure compliance with OSHA and company safety protocols.
• Participate in a rotating on‑call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure timely resolution of customer issues.
• Support and be a key escalation point for urgent service calls.

• High school diploma or GED; technical certification or associate degree in Diesel, Electrical, or Power Generation Technology preferred.
• Minimum 10 years of generator service experience, with a focus on commercial/industrial systems.
• Proficiency with multiple OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO.
• Strong knowledge of engine systems (diesel/natural gas), electrical systems (single/three-phase), and controls.
• Strong knowledge of NFPA 110, NFPA 70E and OSHA standards.
• Ability to read and interpret electrical and mechanical schematics.
• Valid driver’s license with a clean driving record.
• Must be able to lift 50+ lbs and work in various environments and conditions.
• Strong interpersonal and customer service skills.

• Must perform all duties and responsibilities of a Level 3 Technician.
• EGSA Certification (Journeyman).
• OEM training from Generac, Cummins, Kohler, or other major brands.
• Familiarity with remote monitoring systems and network communications.

Gen Tech 4 at Gen Serve are on the path of advancement into roles such as Gen Tech 5, Service Managers, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers.

• Industry leader in emergency power system service and support
• Competitive compensation and benefits
• Consistent year‑round work
• Paid OEM and technical training programs
• Supportive leadership and long‑term career growth opportunities
• Supportive, team‑oriented work culture
• Technician Appreciation Days