Customer Account Manager, SMB

Overview

As part of our Sales team, the Customer Account Manager will lead Shopmonkey’s customer expansion initiatives in the SMB segment. You are responsible for building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products. This is a closing role cross selling into the customer base of thousands of Shopmonkey users. This is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office.

• Build and maintain a pipeline of high-quality opportunities within our SMB customer base
• Define and execute new sales strategies to showcase the impact Shopmonkey can make in customers’ lives
• Identify areas of the software that customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
• Learn tried and true SaaS sales strategies
• Learn all about the Shopmonkey full product suite, our customer’s journey, and the automotive industry
• Empathize with customers, understand their needs and challenges, and take action on areas where we can help
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

• 2+ years of sales experience, preferably at a technology company, with a track record of top performance
• Experience managing month-to-month and multi-annual contracts with multiple products in use
• Ability to understand Shopmonkey’s technology platform and build meaningful relationships with customers of varying technical savvy
• Aptitude to operate in a highly ambiguous and fast-paced environment
• Demonstrated passion for the startup community and new technology businesses
• Superior verbal and written communication skills with charisma, empathy, humility, and humor
• Thirst for personal growth, team player mentality, and equal willingness to teach and learn
• Willingness to travel 20-30% with onsite visits to clients

Average OTE for this position is $120,000 - $130,000. The base compensation range is Shopmonkey’s reasonable estimate and depends on location, experience, training, skills, and abilities. The actual amount will be determined with a recruiter during the initial call. In addition to base pay, company stock options and benefits are included as described below.

Why Shopmonkey?

Shopmonkey is an environment where employees are valued as people. Benefits for U.S. based, full-time employees include:

• Health & Wellness:
  Medical, dental, vision, life insurance; short/long-term disability; employee assistance program; wellness membership reimbursement; parental leave; 401(k)
• Time Off: 11 paid holidays; flexible time off
• Giving Back:
  Matching donations for approved charitable organizations; group volunteer efforts

Shopmonkey is committed to building a diverse and inclusive team and provides equal employment opportunities to all employees and applicants. The company will provide reasonable accommodations on request. This content reflects information current at the time of posting and is subject to change.