Temporary Warehouse Customer Service Assistant

Temporary Warehouse Customer Service Assistant

Join OnTrac as a Temporary Warehouse Customer Service Assistant. This role supports Operations Managers with administrative duties and customer service support, interacting with drivers and customers to resolve package discrepancies, ensuring on-time delivery, and maintaining accurate data entry into the OnTrac system.

Location: 41460 Boyce Rd, Fremont, CA 94538
Pay: $18.00 - $23.00 per hour, depending on experience.
Shift: Tuesday - Saturday from 5:00 AM to 1:30 PM. Hours subject to change based on the needs of the business.
Duration: Approximately 6 months.

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for customers, the customer service team, and other facilities.
• Assist drivers in the checkout process, verifying that all packages are out for delivery, reporting missing or not out for delivery packages, and preparing packages to go out for delivery if needed.
• Communicate with customers regarding their package status when needed.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.

• High school diploma or GED.
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of education and specific work experience.
• General knowledge of Microsoft Word and Excel.
• Excellent customer service skills.
• Ability to multitask, self-manage, and work efficiently in stressful situations.

• Competitive individual and group benefits.
• Medical, Dental, and Vision insurance.
• Paid Time Off including Holiday Pay.
• 401(k) with company match.
• Safe and clean work environment.
• Referral Bonus Program – up to $500 per referral.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses.

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.