Retail Service Specialist - Union GBA

Retail Service Specialist - Union GBA

O'Reilly Auto Parts

Pay Range: $17.90 – $23.25 per hour (may include performance or specialty premiums).

Supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. Assumes shift management duties in the absence of management. Bilingual candidates are encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub to store, and store to store transfers and DC add orders promptly; contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently, issue accurate refunds, and stage returned merchandise properly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, obtain approvals for changes/deviations, and clock in/out per policy.
• Perform all store opening/closing duties: day‑end procedures, verify/securing money deposits, prepare bank deposits, ensure night security lights are on, lock doors, arm/disarm alarms, and secure delivery vehicles.
• Perform any other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• A.S.E. Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health/ well-being programs.
• Tuition educational assistance.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call (800) 471‑7431 option 1.