Operations Service Manager - Fremont, Ca

OPERATIONS SERVICE MANAGER – FREMONT, CA

Location: Fremont, CA

Employment Type: Full-time

Seniority Level: Mid-Senior level

Schedule: 1:30 am – 10:00 am, Monday – Friday

Salary: $87,500 – $109,375 per year, depending on experience

Other Compensation: Yearly bonus opportunity

Company: Canteen – industry‑leading technology improving workplace coffee, snack and retail experiences.

Company Mission: Growth. Opportunity. Excellence.

The Operations Service Manager will ensure that branch operations run efficiently and according to all standard operating procedures. You’ll play an important role in ensuring our drivers, warehouse associates, service technicians and associate care center teams are supported and led at the highest level. The ideal candidate should have a strong background in leading teams, customer service, fleet management, safety and warehouse operations.

This role is internal facing and is part of a highly functioning team, working closely with the Customer Service Managers and other key branch leaders to ensure that our associates can work in a positive and safe working environment where their needs are met.

• On‑site at branch daily, working with internal associates and branch leadership to drive efficient operations
• Lead the team of route drivers, ensuring appropriate staffing levels with safe, well‑trained drivers to meet client needs
• Serve as the branch’s fleet champion, ensuring key performance metrics in sustainability, finance, and safety are met or exceeded
• Lead the associate care center, ensuring the appropriate leader is in place to connect with drivers and daily tasks are completed according to Canteen policy
• Maintain knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
• Prepare reports for use in presentations to associates or leadership

• Highly organized, strong written and verbal communication skills, adaptable to change and thriving in a dynamic environment, while maintaining a positive and patient attitude
• Bilingual (English/Spanish) skills preferred to support a diverse client and employee base
• Work independently as well as collaboratively in a team environment
• Assertive yet capable of building and maintaining effective relationships
• High attention to detail and exceptional work quality

Bachelor’s degree (B.A.) and 3 years of related experience and training; or equivalent combination of education and experience.

Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals; ability to write routine correspondence; ability to speak clearly and effectively before groups of associates and/or customers.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Applications are accepted on an ongoing basis.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job as needed. We will consider applicants with a criminal history, including relevant driving history, in a manner consistent with all applicable federal, state, and local…