Operations Manager

Operations Manager

The Operations Manager is an exempt position whose primary responsibility is the operational success of the Club through the ongoing creation and/or development of staff, programs, services, and facilities. The Operations Manager oversees the Front Desk and Housekeeping departments and provides leadership to all Associates to ensure member needs are met and the experience surpasses expectations. This role requires daily discretionary judgment to ensure the Club succeeds and Associates are developed.

• Our Mantra: Respect the Past, Accept Responsibility, Pay it Forward
• Our Actions We Live By: Keep It Real. Always. (Open, honest discussions, courage to speak up, empathy and grace in tough conversations).
• Think Ahead. Be an Owner. (Proactive, not reactive).
• Stay Humble. Hustle Harder. (Show up, hard work, gritty, teamwork).
• One Team. One Voice. (Unified team).
• Be Curious. Ask Why. (Stay member‑curious, seek understanding, never settle).
• Pete’s Promise:
  Service Forward, Ruthlessly Consistent, Do the Right Thing.

• Employee Management
  • Hire, train, supervise, develop, and terminate staff in accordance with company policies.
  • Conduct timely performance evaluations and compile performance reports.
  • Ensure compliance with employment laws, safety rules, and company policies.
  • Process, review, and submit payroll for supervised staff.
  • Monitor uniform adherence.
• Club Management
  • Perform daily walk‑throughs to ensure a clean, organized, and safe facility.
  • Manage Front Desk and Housekeeping operations for efficiency and exceptional service.
  • Manage supply inventory through monthly audits and loss control measures.
  • Develop and implement member‑focused operational standards.
  • Act as Club or regional Manager on Duty as required.
  • Oversee day‑to‑day operations to run safely, smoothly, and efficiently.
• Financial Accountability
  • Manage financial performance of Front Desk, Housekeeping, Locker Rental, and Laundry services to achieve revenue targets and control expenses.
  • Prepare and implement action plans to meet or exceed monthly department goals.
  • Coordinate departmental financial goals and incentive plans with the General Manager and EVP of Operations.
• Communication & Relationships
  • Interact professionally with senior management, managers, associates, vendors, members, and guests.
  • Promote harmonious relations among members, staff, vendors, and the community.
  • Communicate timely and provide follow‑up as appropriate.
  • Participate in required events, programs, meetings, and trainings.
  • Uphold the TBCC mission and brand in all operations.
  • Represent the club in a professional manner (image, dress, communication).
• Corporate Goals & Objectives
  • Promote company safety goals and work toward a safe working environment.
  • Interpret and enforce company policies and procedures.
  • Support Club objectives and continuous improvement, including committee participation.
  • Prioritize professional development.
• Other Job Functions
  • Flexibility in work schedule; may require day, evening shifts, weekends, holidays.

• Minimum Qualifications: To perform this job successfully, an individual must satisfy each primary job function and demonstrate the knowledge, skills, and abilities listed below. Reasonable accommodations may be made for disabilities.

• Knowledge of company policies, federal, state, and local laws, and regulations pertaining to property management.
• Personnel resource management: hiring, motivating, developing, and directing employees.
• Financial resources: basic budgeting, accounting principles, and mathematical problem solving.
• Sales and marketing: promotion, selling services, strategy, tactics, and sales techniques.
• Problem anticipation and deductive reasoning.
• Written comprehension and expression.
• Oral comprehension and expression.
• Computer:
  Microsoft Office (Word, Excel, Outlook) and club management software.

• Minimum 3 years of prior management experience including budgeting, planning, and implementing operational systems.
• At least 3 years’ experience in personnel supervision, training, and evaluation.
• Experience in problem identification, analysis, recommendation, and…