Production Support Manager

Headquartered in California, U.S.A., GSPANN is a leading provider of consulting and IT services to global clients. We specialize in helping clients transform their IT capabilities, optimize business practices, and drive operational efficiency across industries such as retail, high-technology, and manufacturing. With five global delivery centers and over 1,900 employees, we combine the personalized approach of a boutique consultancy with the extensive capabilities of a large IT services firm.

Type:
Long Contract

• Seeking a senior Production Support Lead/Manager with strong experience in Production Support along with Azure Cloud (Storage, AKS/Kubernetes, APIM, Log Analytics) & Azure Cloud to lead production support, incident management, automation, and stakeholder coordination for large-scale enterprise applications. Candidates Must have some Stake Holder Management experience.

• Own L2/L3 production support and incident resolution
• Drive system availability, scalability, performance, and observability
• Lead root cause analysis and blameless post-mortems
• Automate operational processes using Python/Shell scripting
• Support deployments, post-deployment monitoring, and change management
• Build and maintain dashboards, alerts, and telemetry
  
  Evaluate tools, build POCs, and support cloud migration initiatives
• Ensure compliance with internal and external audit controls
• Lead support team delivery and manage stakeholders

• 10+ years in software development, technical operations, and application support
• 8+ years hands-on experience with:
  • Spring Boot, Spring Data JPA, Hibernate
• Strong object-oriented programming and analytical skills

• CI/CD pipelines, build & deployment tools
• Spark jobs setup/debugging; data processing & integrity
• Exposure to Hadoop, Spark Streaming, ETL frameworks
• Python & Shell scripting for automation

• Experience managing support teams and deliveries
• Strong stakeholder communication and leadership skills
• Familiarity with support tools, SLAs, and escalation processes

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.