IT Support Technician

Job Details

The IT Support Technician is a hands‑on, detail‑oriented professional responsible for the installation, configuration, and maintenance of computer hardware and software. This role requires deep technical expertise in Windows operating systems and Dell products, along with a strong grasp of cybersecurity principles. The Technician works independently to meet project deadlines while ensuring systems are secure and well‑documented.

• Operating System Management:
  Perform clean installations, upgrades, and migrations across multiple Windows versions (XP, 7, 10, 11).
• Technical Support:
  Troubleshoot and resolve hardware and software issues for end‑users, including driver updates and component replacement.
• Dell System Restoration:
  Serve as the subject matter expert for Dell products, specifically utilizing the Dell OS Recovery II tool for re‑imaging and data recovery.
• Security & Maintenance:
  Implement cybersecurity best practices, manage user accounts, and ensure antivirus software is functional and updated.
• Inventory & Documentation:
  Maintain accurate records of hardware inventory, system configurations, and software licenses.
• Project
  
  Collaboration:
  
  Work within a project‑based team to meet specific goals, providing regular progress updates to the project lead.
• Physical Ability:
  Lift and move equipment up to 25 lbs and sit or stand for extended periods.

• OS Proficiency:
  Proven experience configuring Windows XP, 7, 10, and 11 on desktops and laptops.
• Hardware Expertise:
  Strong hands‑on knowledge of Dell hardware, including troubleshooting and component‑level repairs.
• Tool Mastery:
  Extensive experience with the Dell OS Recovery II tool.
• Cybersecurity:
  Foundational knowledge of security principles and protective best practices.
• Professional
  
  Skills:
  
  Excellent diagnostic abilities, strong communication skills, and the capacity to work with minimal supervision.

4–7 years

• OS Proficiency:
  Proven experience configuring Windows XP, 7, 10, and 11 on desktops and laptops.
• Hardware Expertise:
  Strong hands‑on knowledge of Dell hardware, including troubleshooting and component‑level repairs.
• Tool Mastery:
  Extensive experience with the Dell OS Recovery II tool.
• Cybersecurity:
  Foundational knowledge of security principles and protective best practices.
• Professional
  
  Skills:
  
  Excellent diagnostic abilities, strong communication skills, and the capacity to work with minimal supervision.
• Physical Ability:
  Lift and move equipment up to 25 lbs and sit or stand for extended periods.

No Degree Required

8:00 AM – 5:00 PM