Emulation Hardware Support Manager

Position Overview

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start‑up, we have fun together while creating a world‑class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA‑based platforms) across hybrid environments, including on‑premises data centers, cloud infrastructure, and customer sites. This role requires a strategic leader who combines technical expertise in hardware systems with operational excellence, team development, and cross‑functional collaboration to ensure 99.9%+ uptime, rapid incident resolution, and scalable infrastructure growth.

The ideal candidate will drive continuous improvement in hardware reliability, automation, and support processes while managing a 24/7 operational environment. This position serves as a critical bridge between R&D, IT, facilities, and customer success teams, ensuring alignment between product design, infrastructure capabilities, and customer needs.

Team Leadership & Development

• Manage, mentor, and grow a team of 19+ Emulation Hardware Support Engineers across multiple regions.
• Design and oversee on‑call rotations, training programs, and career development plans to build expertise in FPGA‑based systems, Linux administration, and network diagnostics.
• Implement performance metrics (e.g., MTTR