Engagement Director

Description

My Client: are a category leader in Scientific Data and AI Cloud, helping transform life sciences by creating AI-native scientific datasets and next-generation lab data solutions. Industry leaders in cloud, compute, and AI have partnered with us as the de facto standard in this fast-growing market.

They are hiring a Client Engagement Director to oversee the San Francisco. You will drive implementation success, ensure renewals, support user adoption, improve client satisfaction scores and partner closely with Engineering, Customer Service and Product teams. This role requires a customer‑centric, hands‑on leader with a proven track record of delivering complex data solutions and building high‑performing teams in life sciences.

• Develop and execute delivery strategies to accelerate time‑to‑value, renewals, and customer satisfaction while working onsite with clients.
• Partner with Sales on expansions and with Product to deliver customer‑driven user enhancements.
• Build, maintain and train user’s client side to ensure user adoption through the implementation of super‑users, training the trainer, webinars, in person client meetings, 1 on 1s etc.
• Maintain strong relationships with top 50 Pharma customers, ensuring retention and growth.
• Leverage cross‑functional resources to deliver complex enterprise implementations.
• Provide forecasting, reporting, and insights to senior leadership.

• 7+ years in delivery / Product implementation / Digital user adoption leadership within life sciences software/data for Top 50 Pharma clients e.g. Takeda / Merck / Regeneron / Pfizer etc.
• 5+ years in management consulting.
• Strong understanding around the principles and requirements around early Drug Discovery e.g. Lab informatics, Toxicology reports, Bioinformatics etc.
• Strong understanding / experience with implementing best practice frameworks, Digital center of Excellence / Improving user adoption etc. client side
• Proven success deploying large‑scale enterprise solutions ($1M–$10M+ ARR deals).
• Startup experience and ability to thrive in fast‑moving environments.
• 3 - 4 Days per week on‑site with clients in San Francisco.

• Salary ranging from $200,000 - $240,000 + Bonus
• 100% employer‑paid health benefits for employees & dependents.
• Unlimited PTO.
• 401K.
• Remote‑first role.
• Company‑paid Life, LTD, and STD insurance.
• Culture of continuous improvement and career growth.