ITLS Technician

Overview

Primary

Job Title:

ITLS Technician
- Telecom/Avaya

Alternate / Related Job Titles:

• Telecom Field Technician
• IT Field Support Technician
• Telecommunications Technician
• Network Discovery Technician

Location & Onsite Flexibility: Fremont, CA — Onsite

Coverage Area: Multiple government locations throughout Alameda County, CA

General Reporting

Location:

Alameda City Hall

Contract Details

• Position Type: Contract
• Contract Duration: 4 months
• Start: As Soon As Possible
• Pay Rate: $28/hour (based on experience)
• Workday: Up to 8 hours/day (may vary by site)
• Travel: Required within Alameda County
  • Time and mileage reimbursed
• Benefits: Medical, Vision, and Dental Insurance Plans; 401k Retirement Fund

This role supports a county-wide telecommunications discovery initiative as part of a phone system modernization project. The objective is to locate, test, and document inactive or “phantom” phone extensions across 41 government locations in Alameda County ahead of a system conversion from analog to Avaya. The engagement is highly field-based and requires working closely with a remote engineer and onsite staff.

Contractors will support the same locations from project start through completion (target end: 5/5) to ensure continuity and accuracy.

The ITLS Technician will conduct on-site phone discovery and testing, identifying active but unused analog phone devices, determining associated extensions, and documenting findings by location. This role does not involve rewiring, end-user training, or system installation—only discovery, testing, and documentation. Technicians must be comfortable traveling between multiple sites in a day and working independently once processes are established.

• Visit assigned government facilities to locate and test active but unused phone devices.
• Identify phone extensions associated with each device and document findings accurately.
• Use testing equipment to verify connectivity and functionality.
• Work with a remote engineer (C1) and onsite staff to coordinate discovery efforts.
• Document all findings in an online portal and provide nightly status summaries to project leadership.
• Maintain professionalism and explain work scope to site staff when required.
• Follow cleanliness, safety, and site access protocols at all locations.

Required Skills

• Basic telecommunications knowledge
• Ability to plug in, dial, and test analog phones
• Basic troubleshooting skills
• Strong attention to detail and data collection accuracy
• Ability to work independently in field environments

Preferred Skills

• Avaya phone system experience
• Experience tracing phones, data ports, or cabling
• Prior field-based IT or telecom support experience

Additional Skills

• Basic customer service and professional communication
• Ability to document technical findings clearly
• Strong organizational skills

• Onsite work across 41 client locations
• Possible multiple sites per day
• Some locations may require repeat visits over multiple days due to volume
• Work performed during operational business hours

IT modernization and transformation organization providing secure, on-demand IT services to support digital transformation, collaboration, and infrastructure modernization. The company values diversity, inclusion, and innovation.