Senior Technical Product Manager

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Join an iconic brand that is redefining the pick‑up truck and rugged SUV marketplace. As Senior Technical Product Manager you will lead the execution of Scout’s digital diagnostic and fault‑resolution ecosystem, enabling seamless Rivian‑Volkswagen joint venture (RVT) tool integrations, intuitive technician interfaces, and intelligent vehicle health monitoring and analytics. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve diagnostic accuracy, technician efficiency, and service throughput.

• Execute on the product vision, strategy, and roadmap for Scout’s diagnostics and Vehicle Health platforms, ensuring alignment with business goals and stakeholder needs across Aftersales, Vehicle Engineering and RVT partners.

• Solve operational challenges related to fault identification and resolution by enhancing diagnostic workflows, guided fault‑finding capabilities, and technician tool usability.
• Integrate diagnostic systems with production and R&D platforms to enable seamless data exchange and maximize utilization.

• Lead the Product Development in defining and delivering the product development roadmap for integrated diagnostic solutions.
• Collaborate closely with cross‑functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front‑end tool interfaces.
• Develop an intelligent fault‑guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over‑the‑air updates.
• Ensure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integration.

• Serve as a trusted advisor to internal and external partners, translating requirements and integration needs into product requirements and scalable technology solutions that improve diagnostic performance and technician experience.

• Lead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the network.
• Support deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughput.

• Collaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutions.
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across tool interfaces and guided workflows.

• Define KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performance.
• Incorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiency.
• Use data and user feedback to drive product improvements that enhance diagnostic operations and service outcomes.

• This role will be based out of the Scout Motors location in Charlotte, NC, Fremont, CA, or remotely within the United States.
• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. This role may be remote to start but will transition to an in‑office setting at the headquarters within 3‑6 months of start date. This role is not eligible for remote work in New York City.
• The responsibilities of this role require 4‑5 days attendance in office with in‑person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

• 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
• Proven success in building and launching diagnostic or service‑related digital solutions.
• Automotive diagnostics or service operations…