Director, Employee Relations, HR​/Recruitment

Position: Director of Employee Experience
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Director of Employee Experience to join our People Operations team!

The Diverse Culture:
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

About the role: The Director of Employee Experience is accountable for the design, consistency, and quality of the employee experience across the full employee lifecycle at Abode Services. This role ensures that how employees are recruited, onboarded, supported, managed, developed, and exited reflects Abode's values, reinforces professionalism, and advances the mission to end homelessness. Serving as the organizational steward of the employee experience, the Director provides strategic leadership over employee relations, manager support, engagement, culture, and feedback systems.

The role partners closely with Human Resources, Training and Quality Improvement, and operational leaders to align policy, learning, and systems with a respectful, equitable, and high-performing workplace where employees can succeed and remain connected to Abode's mission.

Our Benefits & Perks:

• Salary: $110,000 - $135,000/year DOE
• Schedule:
  Hybrid
• 100% Medical, Dental, Vision benefits options for employees
• 19 Paid Time Off and 12 Paid Holidays per year
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities, All Staff Events
• Dynamic, mission-drive culture and supportive leadership

How You Make an Impact:

• Employee Experience Strategy and Ownership
  • Own the end-to-end employee experience strategy across recruitment, onboarding, employment, development, and separation.
  • Define what a high-quality employee experience looks like at Abode and ensure consistency across programs, departments, and locations.
  • Translate Abode's mission, values, and strategic priorities into clear experience expectations for leaders and managers
  • Employee Relations and Manager Support
  • Provide strategic leadership for employee relations practices, including guidance on performance management, progressive discipline, conflict resolution, and workplace concerns, in partnership with Human Resources.
  • Partner with managers to build capability in addressing performance concerns, conduct issues, and workplace challenges in a timely, respectful, and consistent manner.
  • Lead the application of progressive discipline and performance management processes by supporting managers with coaching, documentation guidance, and employee-facing communication, in partnership with the Director of Human Resources, to ensure alignment with established frameworks, policy interpretation, and risk assessment.
  • Support workplace investigations and the corrective action process in collaboration with Human Resources, ensuring employee experience considerations are addressed while maintaining compliance and documentation standards.
  • Identify trends and themes in employee relations matters to inform manager training, leadership development, and culture improvement initiatives.

• Lifecycle Design and Experience Standards
  • Lead the design and continuous improvement of key employee lifecycle moments, including recruiting experience, onboarding, engagement touchpoints, recognition, and offboarding.
  • Ensure employee-facing processes and interactions are clear, timely, respectful, and aligned with Abode's culture and operational realities.
  • Partner with HR to embed experience standards into policies, procedures, and systems without duplicating administrative ownership.

• Culture, Engagement, and Belonging
  • Champion a culture of professionalism, trust, inclusion, and shared accountability across the organization.
  • Design and oversee initiatives that strengthen engagement, belonging, morale, and retention.
  • Reinforce cultural expectations through employee programs, leader behaviors, and organizational rituals.

• Feedback, Listening, and Insight
  • Lead the employee listening strategy in partnership…