Technical Account Manager

Team up with the most innovative company where Imagination becomes reality! E Ink is the originator, pioneer, and commercial leader in ePaper technology. The Fremont Research & Development team is thriving and growing as we help develop products that are changing how people access information every day. We are seeking qualified candidates who are self-driven, looking to advance their career and become a high-impact player on a team.

Our diversity of people, backgrounds, experiences, thoughts, and perspectives are fostered to create an inclusive work environment.

We offer a competitive/generous benefits package that fits the needs of our employees. It includes health, dental, vision, wellness programs, employee discounts, 401k matches, ongoing development, advancement opportunities and more. This position is also eligible for our bonus program. (see E Ink │ Our Company)

And we’re looking for a Technical Account Manager!

About the Position:

We are seeking a highly skilled and motivated Key Account Program Manager with strong expertise in display systems to join our team. You will be the central hub, coordinating between internal teams (Hardware, Software, Optical Engineering, Supply Chain, and Quality) and E Ink’s key customer accounts. In addition to display expertise, this role requires a strong background in engineering, system level design, testing, and a strong understanding of product development processes.

The successful candidate will work closely with cross-functional teams to ensure customer success, from concept through to commercialization.

Responsibilities:

• Manage multi-disciplinary and cross-functional project teams (engineering, operations, supply chain, and quality) to deliver display systems for multiple customer programs
• Provide comprehensive front line technical and engineering support to customers.
• Define program scope, objectives, milestones, deliverables, and success metrics. Track deliverables and execute to the master program schedule.
• Act as the primary point of contact for customers and internal stakeholders providing clear, concise, and regular status updates. Be the definitive source of truth for your program's health, schedule, and risks.
• Drive adherence to development processes, documentation standards, and quality assurance best practices
• Utilize engineering background to communicate with customers and co-develop solutions for future products
• Provide product requirements to development teams
• Present on technical topics, roadmaps, and conduct cutting edge demos to key customers

Qualifications:

• BS Degree in Engineering or Technical field required (Electrical, Electronics, System, or Computer Science desired)
• 5+ years experience in Engineering and/or Project Management
• Software experience a strong plus
• Must be comfortable working in a fast-paced, self-managed environment
• Excellent problem-solving and analytical skills, with the ability to identify and address issues quickly
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
• Fluency in English and Mandarin
• Demonstrated strong documentation and organization skills
• Self-motivated with a strong work ethic

The annual salary range for this position is $130,000 - $160,000, not including any variable pay. The total compensation package may include performance-based incentives, discretionary bonuses, and other variable pay components. The salary range for this position reflects a reasonable estimate at the time of posting and may vary based on factors such as experience, skills, education, certifications, and location.

• Competitive Total Compensation Package
• Medical, Dental and Vision on 1st day
• Company 401K match
• Paid Time Off & Holidays
• Sick Leave Policy
• Casual day to day work environment
• Hybrid/flexible work environment (for some positions)

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness.

E Ink is committed to a diverse and inclusive workforce. E Ink is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, identity, sexual orientation, veteran’s status, disability, age, or on any basis prohibited by federal and state law. Our diverse employees, backgrounds, experiences, and perspectives foster a diverse and inclusive work environment.

E Ink is committed to protecting the privacy of its employees and candidates for employment. Pursuant to the California Privacy Rights Act, please see our E Ink Corporation CPRA Notice at Collection and E Ink Corporation California Resident Privacy Policy

Technical Account Manager
• Fremont, CA, US