Customer Service Representative

Description We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a key part in guiding prospective students through the admissions process by providing accurate information about programs, entrance requirements, and academic standards. This is a contract-to-permanent position located in Fremont, California, offering the opportunity to make a meaningful impact on students' educational journeys.

Responsibilities:

- Respond promptly to inquiries from prospective students, providing detailed information about program offerings, entrance requirements, and academic standards.

- Conduct follow-up with potential students who have expressed interest but have not scheduled or attended interviews.

- Initiate outreach to generate new leads and build relationships with prospective students.

- Schedule and lead interviews with students, ensuring adherence to company policies and procedures.

- Match program offerings to students' goals, qualifications, and aspirations, while explaining the benefits and advantages of the institution.

- Act as a liaison between students and campus departments, assisting with enrollment forms and ensuring smooth transitions.

- Collaborate with admissions management to address student concerns and motivations effectively.

- Provide basic guidance and advice to students regarding program eligibility and admissions processes.

- Mentor students to help them identify their interests and strengths, supporting their educational decision-making.

- Address routine questions and concerns from students, ensuring resolution in compliance with policies and procedures. Requirements - At least 1 year of experience in a customer service role, preferably in a call center or admissions setting.

- Strong communication skills, both verbal and written, with the ability to convey information clearly.

- Proficiency in managing inbound and outbound calls while maintaining excellent customer service.

- Experience in order entry and handling inquiries efficiently.

- Ability to work collaboratively and support prospective students in navigating admissions processes.

- Detail-oriented with strong organizational skills.

- Familiarity with basic computer applications and ability to utilize approved materials during interviews.

- Commitment to providing high-quality service and maintaining compliance with company policies and procedures. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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