Customer Service Coordinator-2nd shift

Overview

Job Title
- Customer Service Coordinator
Location-Fremont, MI
Duration- 12 Month+ Contract

Work Schedule:

Full Time / 40 hrs / 2nd shift

Summary:

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Client Nutrition CES team and all brands within the scope of this team.

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Client Nutrition CES.
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions.
• Process quality incidents in accordance with FDA and the Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling.
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

• High School Diploma or GED.
• Additional education or certification in customer service considered a plus.
• Strong communication (verbal and written) and interpersonal skills.
• Computer and/or systems knowledge.
• Problem solving skills.
• Customer service skills.

EEO statements and other boilerplate were reviewed and are not included here beyond what is legally required in the original posting.