Program Manager

Job Details

• Job Location:
  
  Fremont 0NK54 - Fremont, CA 94539
• Salary Range: $90,000.00 - $ per year
• Job Category:
  Business Development

NEOTech is a leading provider of manufacturing technology and supply chain solutions for brand name OEMs in the industrial, medical and military/aerospace markets. The company’s headquarters is based in Chatsworth, CA with additional locations in the U.S. and Mexico.

NEOTech is hiring a Program Manager. This is an onsite job.

To learn more about NEOTech, please visit our website:

The Program Manager (PM) is the “voice of the customer (VOC)” and leader of the Customer Focus Team (CFT). The PM is accountable for the operational performance to the customer and the achievement of NEOTech’s internal financial performance of the customer. The PM works directly with Account Management (AM) and site General Manager (GM) to drive business growth organically and/or with Business Development (BDM) to launch new customers.

Ensures the timely and successful delivery of product, services and solutions according to customer needs and objectives aligned with internal goals. Prepares and shares account metrics with the AM, GM or BDM to drive improvement.

• Lead CFT meetings and maintain notes/action items shared internally and with the customer. Follow up internally to close NEOTech’s action items with appropriate team members and work closely with the customer to ensure customer action items are closed and supported where needed.
• Lead weekly or monthly meetings with customers (frequency depends on customer).
• Responsible for sales order process as it relates to customer change requirements.
• Drive customer satisfaction while ensuring NEOTech’s best interests, goals and financials are achieved.
• Manage internal communication of metrics (inventory turns, quality, delivery (OTD), tariffs/duty recovery, PPVs, E&O, etc.) and metrics with the customer (monthly or quarterly depending on the customer).
• Communicate NCNR parts to customers and obtain sign‑off. Give date and, if no signature, then elevate to Account Manager if no response from customer. Do not place parts order if signature is not received.
• Pricing – Initiate CFT quotes or reprice with AM as needed and schedule kick‑off (low MVA, PPV, etc.) with Supply Chain Solutions Management (SCSM).
• MSA – know terms and conditions and request AM for help with end‑of‑life (EOL) agreements; conduct contract review.
• Maintain profitability per NEOTech’s objectives and review project costs versus quotations to ensure margins are met.
• Develop and cultivate new business opportunities.
• Escalate issues that cannot be resolved so open items are closed in a timely manner and limit customer and internal risks.
• ECO/ECN implementation and present cost impact to the customer with recovery PO.
• Work closely with Operations to ensure timely implementation of production schedules.
• Interface with key managers at NEOTech to achieve escalation of projects as required for completion.
• Support and follow all ISO standards related to NEOTech’s various Quality Management Systems, and all corporate and site 5S objectives.
• Present excess & obsolete (E&O) to customer on a monthly basis and drive resolution; coordinate the program Ex‑cess & Obsolete (E&O) Mitigation Plan.
• Other duties as assigned.

Education / Learning Experience

• Bachelor’s Degree
• CEPM Certification or equivalent experience preferred

Work Experience

3+ years of experience in:

• Electronics contract manufacturing preferred
• Program Manager in an aerospace and defense environment

Skills / Knowledge

• Strong leadership and problem‑solving skills
• Excellent written and verbal communication skills, interpersonal skills
• Detail and solution oriented
• Ability to anticipate customer needs and proactive responses
• Must be a team player and highly motivated
• Proficiency in Microsoft tools
• Effective organization and prioritization skills
• Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
• Ability to work collaboratively with suppliers and/or customers with direction and oversight
• Must be able to work in a fast‑paced environment and multi‑task with more than one…