Materials & Customer Service Manager

Role Purpose

The Materials & Customer Service Manager is responsible for owning end-to-end material flow and customer commitments. This role ensures that materials, planning, and customer communication are aligned to support on-time delivery, operational stability, and customer satisfaction. The role leads buyers, planners, and customer service personnel and acts as the primary escalation point for material and delivery risks.

• On-time delivery performance
• Material availability aligned to production schedules
• Inventory accuracy and health
• Supplier performance (OTD, responsiveness, quality)
• Clear, proactive customer communication
• Reduction of expedites, surprises, and firefighting

Materials & Supply Chain Management:

• Own material planning and purchasing strategy
• Identify and mitigate supply chain risks
• Define sourcing strategies for critical components

Customer Service Leadership:

• Own customer order management and delivery commitments
• Ensure proactive communication with customers
• Manage escalations and trade-offs

People Leadership:

• Lead buyers, planners, and customer service staff
• Develop team capability and accountability
• Set clear expectations and performance standards

Cross-Functional Leadership:

• Partner with Production, Quality, and Engineering
• Lead materials and delivery discussions
• Balance cost, delivery, and operational reality

• Anticipate issues before they impact customers
• Make timely decisions with incomplete information
• Escalate issues with clear recommendations
• Own outcomes, not just activities

Strategic Thinking:

• Thinks systemically across materials, planning, and customer commitments

Leadership & Influence:

• Leads teams effectively and holds people accountable

Operational Judgment:

• Balances competing priorities under pressure

Communication:

• Communicates clearly, calmly, and proactively

Problem Solving:

• Identifies root causes and implements durable solutions

Accountability:

• Takes ownership for results and follows through Experience & Qualifications
  • Prior experience managing materials, supply chain, or customer service teams
  • Demonstrated people management experience (required)
  • Manufacturing or precision machining environment preferred
  • Experience with ERP systems
  • Strong analytical and communication skills
  Shift
  • Day shift
  • Monday to Friday
  Benefits
  • Health Insurance (Medical/Dental/Vision) paid 100% for employees
  • Life insurance policy
  • Safe Harbor 401(K) plan
  • 401(K) match
  • Paid time off (vacation/sick/holidays/floating holiday)
  • Referral Program