Fire Systems Service Coordinator

Fire Systems Service Coordinator

Coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The role schedules and dispatches resources to meet customer expectations and commitments for all services.

As a Fire Systems Service Coordinator, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, creating service work orders and scheduling or dispatching personnel.
• Schedule resources to support standard service agreements.
• Make decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work, and process invoices in accordance with standard billing practices.
• Follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Basic Qualifications:

• High school diploma or state‑recognized GED.
• Organizational and interpersonal skills.
• Prior customer service, dispatch, or administrative experience.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Associate degree.
• Familiarity or experience with HVAC, Fire Alarm, or Security systems.

Ready to create your own journey? Join us today.

About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose, adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

San Jose, CA $97,300.00-$ 1 week ago

Oakland, CA $97,300.00-$ 1 week ago