Member Services Director

Overview

We are seeking a highly motivated, goal-driven professional who values serving others to join our dynamic staff team.

The Member Services Director serves as the primary business administration support for the association. Ensures all business procedures are followed. Provides excellent customer service to members, guests and program participants.

• Associates degree in related field preferred or equivelent combination of education and experience.
• 5+ years management experience
• Excellent oral and written communication skills.
• Patience to deal with high volumes of people and requests; sound judgement for dealing with daily issues and always cognizant of member and staff safety
• Working knowledge of computer software applications (e.g. Microsoft Word, Excel).
• Ability to work independently and manage multiple deadlines
• Competently supervises and motivates Member Services staff and Child Watch Staff

• Recruits, trains, schedules, and supervises assigned staff (Member Service staff, Child Watch staff)
• Provides excellent customer service to members, guests and program participants
• Maintains membership data, including new member enrollments and membership status changes;
• Manages membership draft and cancellation process
• Builds relationships with members; helps members connect with one another and the YMCA
• Applies all YMCA policies dealing with member services
• Reviews the daily reconciliation and prepares deposits. Reviews and follows up on returned checks, bank drafts and credit card drafts
• Oversees office functions such as cash drawer, office equipment and supplies, etc
• Manages purchasing of supplies and equipment as assigned
• Develops and maintains business office procedures
• Provides admistrative support to the CEO, Finance Director, Membership and Development and Diretor as well a Program Directors
• Handles and resolves membership concerns
• Oversees facility scheduling related to both internal and external users (facility rentals, birthday partiies etc)
• Serves as primary business office contact for vendors
• Supports assigned aspects of the annual support campaign
• Confidentiality is essential in using discretion and independent judgment in handling sensitive information
• Performs other duties as assigned

• Engaging Community
• Building Relationships
• Operational Effectiveness