PT Framer
Listed on 2025-12-31
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Overview
Store - FREEHOLD, NJ
Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.
Major Activities- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Engage with customers to build relationships and create custom framing solutions; deliver sales and production results
- Complete framing orders with a high degree of quality and on time
- Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment
- Deliver friendly customer service; help customers shop and find what they are looking for; provide a well-merchandised and in-stock store for the customer to shop
- Support shrink and safety programs
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values
- Participate in truck unloading and stocking processes to ensure standards are met within budget
- Operate cash register and perform cash handling to standards
- Acknowledge customers, help locate products, and provide solutions
- Assist with Omni-channel processes
- Basic computer skills and basic measuring skills
- Ability to operate framing equipment and glass cutter
- Retail experience
- Experience selling products and/or services to customers
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the store
- Ability to remain standing for long periods of time
- Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
- If you need help performing these functions, please contact supervisor to discuss reasonable accommodations
- Public retail store setting focused on customer service; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Total Base Pay Range For This Position: $16.50 - $19.40
EEO and BenefitsAt Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time team members, including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process, perform essential functions of the job, or receive benefits, please contact Customer Care at (1800-MICHAEL).
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