Network Datacenter Hand and Feet Analyst

Overview

Job Description

Infosys is seeking a Network Datacenter Hand and Feet Analyst
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Installations:
  Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
• Audits & Support:
  Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
• Break/Fix:
  Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
• Decommissioning:
  Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
• Hardware Receiving:
  Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• High School Diploma/GED or equivalent educational qualification.
• Based in Freehold, NJ
  . Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
• At least 0-1 year of Information Technology experience.
• Experience with Hands and Feet support for Data Center operations is a plus.
• Available to work onsite on a Rotating / Flexible shift timings at the respective Datacenter to provide onsite support; includes on-demand onsite support and extended shift coverage as needed.
• Available to work on a rotating shift schedule to provide support ft 1 06:00–15:00 PST;
  Shift 2 14:00–23:00 PST;
  Shift 3 22:00–07:00 PST.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues clearly to technical teams and business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good communication and analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change, and by delivering agile digital at scale to drive performance and customer delight. We support continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Work Location

Freehold, NJ

Country

USA

State / Region / Province

New Jersey

Company

ITL USA

Interest Group

Infosys Limited

Domain

Cable, Data Center, Networking

Skillset

Technology|Infrastructure-Data Center|IT Operations

Job Role

Senior Tech Support Associate