Collections Specialist

Henderson Harbor Group is a premier executive search and consulting firm with deep experience in technology, finance, accounting and tax. The search division recruits highly skilled professionals for Contract and Permanent positions. We service our clients primarily in the NYC Metro area as well nationally through our AAFA and NPA networks.

Our manufacturing client is looking to bring a Collections Specialist on board to join their team. This role will report to the Collections Manager and will assist with collecting payments on accounts deemed delinquent.

• Review A/R aging report to determine status of collections; work with senior collector to set KPIs, and ensure maximum return on collection efforts
• Build and maintain positive relationships with our clients to drive collections and client experience
• Contact customers who are potentially a collection risk and bring them up to date by creating realistic payment plans or escalate internally to potentially suspend the account
• Help create summary level data on the status and health of collections to internal stakeholders
• Partner with Client Strategy team to manage exceedingly overdue accounts in a customer focused manner
• Maintain a scalable process to identify potential bad debt accounts that need to be accrued for or written off
• Work with a reputable collections agency that we can factor our aged AR balances to
• Partner with our systems team to enhance reporting/metrics from our native instance of Netsuite
• Support the accounting team on external audits

• 3+ years of Accounts Receivable/Collections experience