Customer Service Representative

We are looking for a Customer Service Representative who is passionate about helping customers and thrives in a fast-paced office environment. In this role, you’ll be the first point of contact for customers, assisting with orders, answering questions, and ensuring every interaction is handled professionally and efficiently.

This is a great opportunity for someone who is organized, detail-oriented, and enjoys solving problems while working with a supportive team.

• Answer customer inquiries via phone, email, and live chat
• Manage high volumes of incoming calls with professionalism
• Process customer orders received through email, fax, and EDI
• Coordinate with internal departments to ensure accurate and timely shipments
• Maintain customer and product information in company systems
• Process invoices, returns, and order allocations
• Resolve customer concerns and provide timely solutions
• Monitor emails, portals, ERP, WMS, and EDI systems
• Provide front desk support and greet customers when needed

• Associate’s or Bachelor’s degree preferred
• Previous customer service or office experience preferred
• Experience with Microsoft Office (Word, Excel)
• Strong data entry and computer skills
• Excellent communication and problem-solving abilities
• Ability to multitask in a fast-paced environment

✔ Strong attention to detail

✔ Excellent phone and communication skills

✔ Ability to stay organized and prioritize tasks

✔ Positive attitude and team-oriented mindset

Join a team committed to delivering excellent service and making a difference every day.

Apply today to get started!

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.