Customer Service Representative

Customer Service Representative - Career Opportunity

Mr. Rooter Plumbing

If you're looking for a new career where you can receive coaching and training for a job that's always in demand, we're looking for you!

Apply today to join the team at Mr. Rooter Plumbing. We are seeking motivated, dependable individuals to join our office team as Customer Service Representatives.

You may have never thought about customer service as a long-term career-but it's a role that pays well, offers stability, and truly makes a difference. Plumbing is an essential service that's needed in all economic conditions, and as a customer service representative, you'll be helping homeowners when they need us most.

No prior customer service experience or college degree is required (though both are a plus). We provide paid training and ongoing coaching to help you succeed.

This is more than a job-it's a career path with opportunities to grow your skills, increase your income, and gain long-term job security.

Is This the Right Fit for You?

This role isn't for everyone, but you may be a great fit if you:

• Enjoy interacting with people and helping solve problems
• Like working in a collaborative, team-oriented office environment
• Are patient, persistent, and detail-oriented
• Are comfortable using computers and learning new software
• Adapt well to changing priorities in a fast-paced setting
• Enjoy a challenge and contributing to team success

As a customer service representative, you'll be the first point of contact for our customers-reassuring homeowners, answering questions, and helping coordinate solutions.

You'll work closely with management and dispatch to deliver a first-class customer experience.

What You'll Be Responsible For

You'll begin by training alongside experienced team members. Once up to speed, your responsibilities will include:

• Answering incoming customer calls and scheduling service appointments
• Communicating with dispatch, managers, and service professionals to coordinate jobs
• Updating customer information and job details accurately in our systems
• Adapting to customer needs and priority changes throughout the day
• Following the proven Mr. Rooter Plumbing customer service process from greeting to job completion

How We Measure Success

We believe in teamwork, accountability, and celebrating wins. Success is measured through:

• Offering and delivering clear solutions to customers
• Operating efficiently and staying organized
• High customer satisfaction scores, surveys, and Google reviews
• Consistent professionalism and attention to detail

How We Take Care of Our Team

• Paid training
• Paid time off
• 401(k)
• 401(k) company match
• Health, dental, and vision insurance
• Modern office technology and software

Starting pay: $16.00-$18.00 per hour, based on experience.

ter Plumbing, we are committed to helping our team members build long-lasting careers-from entry-level positions to leadership and management roles.

If you're ready to join a professional, supportive team that shows up ready to win every day, apply today!